Stony Brook University Office Assistant I - Communications in Stony Brook, New York

Office Assistant I - Communications

Description

Position Summary

Our Office Assistants 1 in the Communication department typically have extensive contact with the public in person and/or by phone. These contacts may include delivering adverse decisions; There may also be contact with other agencies or program areas to obtain or provide information and they may work in relative isolation with other clerical staff or program staff.

Qualified candidates will demonstrate excellent communication skills, interpersonal skills, knowledge and understanding of patient care and effectively respond to changing patient needs by making decisions based on ethical principles and will adhere to our high standard of excellence.

Duties of a Office Assistant 1 in the Communication department may include the following but are not limited to:

  • Answer calls within the first ring. Place yourself on unavailable whenever you cannot answer the next incoming call.

  • Properly greet and identify yourself by first name (as described in procedures) when answering each and every call.

  • Interact with each caller in a timely, courteous and professional manner, regardless of the emotional state and conduct of the caller.

  • Search by multiple names, titles and categories to identify the proper person, department, procedure and on call schedule.

  • Overhead page only for medical emergencies.

  • Execute all Codes and Emergencies according to our system's procedures.

  • Swap out pagers, update paper status and schedules as requested.

  • To ensure accuracy and eliminate call backs, complete each transaction while the caller remains on the phone with you.

  • Open and follow all notes in our Directory, Procedures, and On-Call Schedules before executing each request.

  • To prevent wrong connections, read back to caller the first name, last name and department of the person you are about to connect to.

  • Assist in training all new personnel.

  • Maintain satifsfactory attendance.

  • Perform other clerical duties as necessary.

Qualifications

Required Qualifications: MUST have taken and passed the specific job related Civil Service exam and be reachable on the appropriate Civil Service list.

Special Notes:Stony Brook Medicine is a smoke free environment.Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.

All Hospital positions are subject to changes in pass days and shifts as necessary. This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.

The selected candidate must successfully clear a background investigation. Prior to start date, the selected candidate must meet the following requirements: Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services (The hiring department will be responsible for any fee incurred for examination), submit (3) written references, and provide a copy of any required New York State license(s)/certificate(s). Please be advised that failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.

The best ideas in medicine start with the best people. At Stony Brook Medicine, our highest calling is to put the power of ideas to work in our patients’ lives. Stony Brook Medicine integrates and elevates all of our health-related initiatives: education, research and patient care. Stony Brook Medicine is Long Island’s premier academic medical center. With 603 beds, we serve as the region’s only tertiary care center and Level 1 Trauma Center, and are home to the Stony Brook Heart Institute, Stony Brook Cancer Center, Stony Brook Children’s Hospital, Stony Brook Neurosciences Institute, and Stony Brook Digestive Disorders Institute. We also encompass Suffolk County’s only Level 4 Regional Perinatal Center, state-designated AIDS Center, state-designated Comprehensive Psychiatric Emergency Program, state-designated Burn Center, the Christopher Pendergast ALS Center of Excellence, and Kidney Transplant Center. It is home of the nation’s first Pediatric Multiple Sclerosis Center.

Stony Brook University is an Affirmative Action/Equal Opportunity employer. We are committed to the creation of a diverse and inclusive campus climate. We encourage protected veterans, individuals with disabilities, women and minorities to apply.

This function/position has been designated as “essential.” This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov .

IF YOU NEED A DISABILITY-RELATED ACCOMMODATION, PLEASE CALL THE UNIVERSITY HUMAN RESOURCE SERVICES DEPARTMENT AT (631) 632-6161 OR THE UNIVERSITY HOSPITAL HUMAN RESOURCES DEPARTMENT AT (631) 444-4700. IN ACCORDANCE WITH THE TITLE II CRIME AWARENESS AND SECURITY ACT, A COPY OF OUR CRIME STATISTICS IS AVAILABLE UPON REQUEST BY CALLING (631) 632-6350. IT CAN ALSO BE VIEWED ON-LINE AT THE UNIVERSITY POLICE WEBSITE AT http://www.stonybrook.edu/police

Job Field: Civil Service Positions

Primary Location: US-NY-Stony Brook

Official Job Title: Office Assistant 1

Department/Hiring Area: Communications Switchboard

Stony Brook University Hospital

Schedule: Full-time

Pass Days: Evening Shift

Posting Start Date: Jun 12, 2018

Posting End Date: Jun 26, 2018, 10:59:00 PM

Salary: As per civil service guidelines

Salary Grade: SG6

Req ID: 1801618